Rental Car Cover Details

Q: Do your rental cars have cover included?

All our vehicles have Minimum Cover included in the daily rate this requires a $750 bond to be held on credit card and there is an excess's from $1,750 for the Super Saver category, $2,000 for the Value category and $2500 for the Regular/Premium category, that will be charged to your credit card in the event of any damage to the vehicle while on hire.

Q: What are Pre-authorisation Requirements?

Credit Card – A pre-authorisation (Bond) will be taken on the hirer’s credit card which will ‘freeze’ an amount against the customer’s available credit. The amount of the pre-authorisation (Bond) will be equal to the amount of the liability/Bond carried on the vehicle, in-line with the selected Ace Safe Cover option. This authorisation will be released by the customers issuing bank in accordance with their own terms & conditions, on the conclusion of the rental period. Please note we are unable to accept a debit card for a pre-authorisation.

We offer three cover options ranging from Ace PLUS and Ace Basic.

Minimum Cover

All our vehicles have Minimum Cover included in the daily rate this requires a $200 bond to be held on Debit/Credit card and there is an excess of $5,500, that will be charged to your Debit/Credit card in the event of any damage to the vehicle while on hire.

You will be liable for:

Vehicle Keys and Remotes

Any accessories hired with the vehicle

Ace PLUS - ZERO Excess & $200 Bond

For peace of mind, we recommend ACE PLUS. This option includes ACE ZERO which reduces your Excess to $0.

This option includes:

Ace ZERO - reduces your Excess to $0
Bond $200
Premium Roadside Assistance
Theft
Single & Multi-Vehicle Accidents
Third-Party Damage
Free Additional drivers

Ace Basic Cover - Excess Reduction

This option requires a hold of $200 to be placed on your Debit/Credit card and there is an Excess of $1,500 that will be charged to your Debit/Credit card in the event of any damage to the vehicle while on hire.

This bond will be released upon the return of the undamaged vehicle. it can take up to 30 days for the funds to be released this is depended on your banking provider

You will be liable for:

Vehicle Keys and Remotes
Any accessories hired with the vehicle

What does Excess and Bond Mean

Excess:

The Excess is the amount that will be charged to your credit card in the event of any damage to the vehicle while on hire. If the cost of the damage is lower than the excess, the difference will be refunded to you once the claim has been processed.

Bond:

The Bond is the amount that will be held on your credit card for the duration of your rental, it can take up to 30 days for the funds to be released this is depended on your banking provider

Pre-authorisation Requirements

Credit Card

A pre-authorisation will be taken on the hirer’s credit card which will place a hold for the required amount against the customer's available credit. This authorisation will be released by the customers issuing bank in accordance with their own terms and conditions, on conclusion of the rental period.`

Visa/Mastercard Debit Cards

A pre-authorisation will be taken on the hirer’s debit card which will ‘freeze’ an amount against the customer's available funds. This authorisation will be released by the customers issuing bank in accordance with their own terms and conditions, on conclusion of the rental period.

NOTE: Cash or EFTPOS payments will NOT be accepted as security against the hire of a vehicle, only credit cards or Debit Visa or Mastercard.

The bond will be released upon return of the undamaged vehicle. it can take up to 30 days for the funds to be released this is depended on your banking provider