Terms & Conditions

Home > General Rental Car Information

Ace Rental Cars New Zealand believes in vehicle hire without any surprises. Please read these insurance details and terms and conditions carefully before you book.

When hiring a car from Ace you will need:

• a valid credit card for security
• a full and valid drivers licence
• to be 18 years or older

You will also need to adhere to our terms of hire which you can read here.

Please note: The toll road charge of NZ$2 for the motorway between Orewa and Puhoi is your responsibility. Unpaid toll road fees will incur additional administration charges from NZTA and Ace Rental Cars.

Payment Terms »

The hire must be paid in full at the time of or before the vehicle is picked up.
Read about the Payment Terms »

Online Bookings and Internet Security »

Collision Damage Waiver (CDW) and Other Insurances »

All of our cars have full, standard insurance cover included in the daily rate. It is subject to an excess of NZ$1,000 including local taxes for drivers aged 25 and over (windscreen insurance is not included). For drivers aged 21 to 24 the excess is $1,500 including taxes. Also, for single vehicle accidents the excess is $2,500.
Read about our CDW programme »

Insurance Bond »

Either a credit card imprint or cash to the same value of the highest insurance excess is required. If an Ace Rental Cars insurance option has not been selected a bond will be authorised on the hirers credit card.
Read about the Insurance Bond»

Terms of Hire »

Everything you need to know about The Hirer's Obligation, Owners Obligations, Mechanical Repairs and Accidents, the use and return of the vehicle and so on.
Read about our Terms & Conditions »

Travel Safety Tips »

NZ Road Rules and Driving Tips »

From all the team at Ace, we wish you a safe and pleasant journey.
Contact us for any further assistance.